This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

I FORGOT MY MASTER PASSWORD

  • 1 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط Toad-Hall

pmokete
pmokete
more options

Hello,

I forgot my master password for Thunderbird, how can I reset it ? or delete it ? And start-over, to try resolve it I also tried to re-install the thunderbird but it still wanted the Master Password,

PLEASE HELP

Hello, I forgot my master password for Thunderbird, how can I reset it ? or delete it ? And start-over, to try resolve it I also tried to re-install the thunderbird but it still wanted the Master Password, PLEASE HELP

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If using version 68*: Follow exact instructions as found at this link: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_removing-your-master-password-if-the-master-password-has-been-forgotten

If using version 78*: Follow same instructions but.... You need to change the last bit of the line you need to copy. Copy and Paste all the following text instead of the text at the link above: openDialog("chrome://pippki/content/resetpassword.xhtml")


Please note, As the purpose of a Master Password is to protect stored passwords, when the Master Password is removed/reset it means all stored passwords are removed.