This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Share PDFs from Certain Sites

  • 2 پاسخ
  • 1 has this problem
  • 21 views
  • آخرین پاسخ توسّط Oo0Bailey0oO

more options

I’ve been dealing with this problem since Firefox iOS came out, but I’m finally getting around to reporting it.

On certain websites (mostly financial), I cannot share a PDF displayed in a browser tab to another app. The result is a blank PDF file.

For instance, if I display a bank statement PDF in the browser and tap share to Evernote, the resulting Evernote note has an empty PDF of 787 bytes in it, not the actual PDF I was viewing and shared from the browser.

I do not have this problem on Safari iOS so I’ve been using that browser for financial websites this entire time but I’d like to get Firefox iOS working properly seeing as iOS 14 will supposedly let us set our default browser of choice.

One work-around is to Share > Print > zoom in (pinch out) to make the PDF a PDF again and then share that second PDF to whatever app. The problem with this is that Firefox iOS insists on ugly page header with the garbled URL overlapping itself across the top. There is no way to turn this off.

Also and more importantly, it doesn’t always work. The shared PDF will sometimes show an error from the website, noting the lack of credentials to view that page. My guess is that Firefox is not re-using or cannot re-use the existing authentication token.

I am running Firefox iOS 28.1 (19225) and iOS 13.7.1.

I’ve been dealing with this problem since Firefox iOS came out, but I’m finally getting around to reporting it. On certain websites (mostly financial), I cannot share a PDF displayed in a browser tab to another app. The result is a blank PDF file. For instance, if I display a bank statement PDF in the browser and tap share to Evernote, the resulting Evernote note has an empty PDF of 787 bytes in it, not the actual PDF I was viewing and shared from the browser. I do not have this problem on Safari iOS so I’ve been using that browser for financial websites this entire time but I’d like to get Firefox iOS working properly seeing as iOS 14 will supposedly let us set our default browser of choice. One work-around is to Share > Print > zoom in (pinch out) to make the PDF a PDF again and then share that second PDF to whatever app. The problem with this is that Firefox iOS insists on ugly page header with the garbled URL overlapping itself across the top. There is no way to turn this off. Also and more importantly, it doesn’t always work. The shared PDF will sometimes show an error from the website, noting the lack of credentials to view that page. My guess is that Firefox is not re-using or cannot re-use the existing authentication token. I am running Firefox iOS 28.1 (19225) and iOS 13.7.1.

All Replies (2)

more options

Hello!

Have you tried sharing the link to the PDF file instead of the actual file?

more options

So I tried a long press on the PDF link and shared that to Evernote but the result is the error page on the bank website, not the statement PDF.

I tried this approach to other apps but same result.

Thanks for the suggestion though.