This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

USNews site appears then goes blank

  • 2 پاسخ
  • 1 has this problem
  • 6 views
  • آخرین پاسخ توسّط cor-el

rdspear
rdspear
more options

Just loading https://www.usnews.com/best-colleges or most pages under the same Best Colleges section - the webpage appears, though it doesn't respond to mouse clicks, and then goes blank after about 1/2 second.

I've tried disabling every add-on and restarting - nothing changes.

Tools>Web Developer>Page Source shows 2800+ lines of content - what should be showing.

Recording the status in slow motion, I see "www.usnews.com" on a blank page, then content appears with "Waiting for www.usnews.com" then "Read tags.tiqcdn.com" then content disappears just as it switches to "Waiting for cse.google.com". No status messages after that.

The blue dot on the left of the tab moves back and forth and then stops right when the screen blanks.

Everything's fine in Chrome, Edge, and IE.

The USNews home page and all news article I click to load without issues.

I've disabled anti-virus and Malwarebytes, to no effect.

Just loading https://www.usnews.com/best-colleges or most pages under the same Best Colleges section - the webpage appears, though it doesn't respond to mouse clicks, and then goes blank after about 1/2 second. I've tried disabling every add-on and restarting - nothing changes. Tools>Web Developer>Page Source shows 2800+ lines of content - what should be showing. Recording the status in slow motion, I see "www.usnews.com" on a blank page, then content appears with "Waiting for www.usnews.com" then "Read tags.tiqcdn.com" then content disappears just as it switches to "Waiting for cse.google.com". No status messages after that. The blue dot on the left of the tab moves back and forth and then stops right when the screen blanks. Everything's fine in Chrome, Edge, and IE. The USNews home page and all news article I click to load without issues. I've disabled anti-virus and Malwarebytes, to no effect.

All Replies (2)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.