I had to reset my password now SYNC has been reset. wheres my stuff?
I just got a new laptop, still had the old one and the last thing I did was SYNC, then shutoff my old laptop. had to go out so I resumed later, turned on my new laptop tried to login and every password would not work.... got locked out had to wait 15 min, I said forget it im not trying again let me reset it, and just move on... so i did, reset it on my phone and then logged in on my laptop. yay!!! NOT. no synced tabs or devices
All Replies (2)
As stated during the password reset process, resetting your Firefox Account password will remove any data that's stored on Firefox Sync. That's because the data on Firefox Sync is encrypted using your account password. When you change the password, your account password no longer matches what was used to encrypt the data, so the data can't be unlocked.
The only way to make sure that the data is not deleted when you reset your account password is to reset your password with the Recovery Key that can be found in the Firefox Account settings.
The Firefox Sync service isn't intended to be a data backup service, so it doesn't always work when used that way.
If you still have the old laptop, you should be able to sign back into your Firefox Account on that laptop and then sync the data again.
Otherwise, you're unfortunately out of luck.
Modified by Wesley Branton
Wesley Branton said
If you still have the old laptop, you should be able to sign back into your Firefox Account on that laptop and then sync the data again.
And if Sync doesn't work, a manual file transfer is another option, for example, using a USB flash drive or cloud storage drive. This article has tips on which files you might need to copy over: