We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access my Yahoo email account

  • 6 پاسخ
  • 2 have this problem
  • 9 views
  • آخرین پاسخ توسّط kellrikki

more options

bold text I continue to receive the following message when I try to access my Yahoo email account:

Secure Connection Failed

An error occurred during a connection to guce.yahoo.com. PR_CONNECT_RESET_ERROR

This was occurring for a couple of weeks before the 84.0.1 update and continues now. Any help would be appreciated. Thank you. (Screenshot attached)

'''bold text''' I continue to receive the following message when I try to access my Yahoo email account: Secure Connection Failed An error occurred during a connection to guce.yahoo.com. PR_CONNECT_RESET_ERROR This was occurring for a couple of weeks before the 84.0.1 update and continues now. Any help would be appreciated. Thank you. (Screenshot attached)
Attached screenshots

All Replies (6)

more options

Just curious, but why is the guce in front? You can't just go to yahoo and login?

more options

something automatically adds the guce when it's processing the url. Some superficial research has told me it's some new advertising thing from google or something. I tried to bypass it with an online suggestion but it didn't work.

more options

What happens when you go to google first, then search for yahoo, and then click on the link for yahoo?

more options

Same results.

more options

Just did a search for this ---> How to get rid of gucedotadvertisingdotcom You need run malwarebytes or some other app to get rid of the adware.

more options

Running Malwarebytes and AdwCleaner did not work. Digging deeper on google I found this site: https://www.2-spyware.com/remove-guce-advertising-com.html#h-mozilla-firefox

After scrolling for a bit down the page There were links specific to the browser or OS you wish to remove guce from. After following all the steps listed for Firefox I finally achieved success! (pic attached to show the links)

Thank you for your assistance.