It would be helpful if you could upload an image of the message or copy it so we can see what exactly is the problem.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Sync is optional. You can close the tab once you have created the Sync account if you do not want or can't add a mobile device. Note that Sync isn't meant to be used as a backup and with only one device usefulness is limited.