Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing after automatic update

  • 2 پاسخ
  • 1 has this problem
  • 49 views
  • آخرین پاسخ توسّط FredMcD

more options

Hi Firefox just updated and now it crashes after start up, I started the program in troubleshoot mode, but it makes no difference. Initially it will start up and crash any new tab and then the program itself.

I de-activated my antivirus program, Tried the refresh Firefox feature, re-installed Firefox (without de-installing first) ... all made no difference.

Can you shed some light into the situation? Can I unroll the last update and just work with the previous version of firefox?

I don't no how to share / upload crash reports so I have just added a screenshot

Any help appreciated Regards David

Hi Firefox just updated and now it crashes after start up, I started the program in troubleshoot mode, but it makes no difference. Initially it will start up and crash any new tab and then the program itself. I de-activated my antivirus program, Tried the refresh Firefox feature, re-installed Firefox (without de-installing first) ... all made no difference. Can you shed some light into the situation? Can I unroll the last update and just work with the previous version of firefox? I don't no how to share / upload crash reports so I have just added a screenshot Any help appreciated Regards David
Attached screenshots

All Replies (2)

more options

Actually here is a crash report cut & paste

BuildID: 20210705185941 CrashTime: 1626253290 InstallTime: 1626245787 ModuleSignatureInfo: {"AVG Technologies USA, LLC":["aswJsFlt.dll","snxhk.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","explorerframe.dll","dataexchange.dll","linkinfo.dll","twinapi.dll","webauthn.dll","wscapi.dll","winrnr.dll","pnrpnsp.dll","msi.dll","wininet.dll","NapiNSP.dll","AudioSes.dll","wsock32.dll","rasadhlp.dll","FWPUCLNT.DLL","oleacc.dll","usp10.dll","OneCoreCommonProxyStub.dll","msimg32.dll","winmm.dll","directmanipulation.dll","Windows.Globalization.dll","urlmon.dll","MMDevAPI.dll","iertutil.dll","BCP47mrm.dll","dbgcore.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","winhttp.dll","npmproxy.dll","OneCoreUAPCommonProxyStub.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","version.dll","twinapi.appcore.dll","WindowManagementAPI.dll","winnsi.dll","ColorAdapterClient.dll","mscms.dll","wshbth.dll","taskschd.dll","wtsapi32.dll","netprofm.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","DWrite.dll","dbghelp.dll","d3d11.dll","avrt.dll","windows.storage.dll","gpapi.dll","kernel.appcore.dll","dxgi.dll","ntmarta.dll","winsta.dll","rsaenh.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","crypt32.dll","cfgmgr32.dll","wintrust.dll","bcryptPrimitives.dll","win32u.dll","msvcp_win.dll","ucrtbase.dll","KERNELBASE.dll","gdi32full.dll","bcrypt.dll","imagehlp.dll","rpcrt4.dll","clbcatq.dll","kernel32.dll","advapi32.dll","psapi.dll","user32.dll","gdi32.dll","imm32.dll","msctf.dll","shlwapi.dll","combase.dll","ws2_32.dll","ole32.dll","setupapi.dll","SHCore.dll","msvcrt.dll","nsi.dll","shell32.dll","sechost.dll","oleaut32.dll","ntdll.dll","kbdus.dll","resourcepolicyclient.dll","dxgi.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","freebl3.dll","osclientcerts.dll","nssckbi.dll","AccessibleHandler.dll","mozglue.dll","softokn3.dll","AccessibleMarshal.dll","ia2marshal.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1626253279 Throttleable: 1 URL: UptimeTS: 11.0 Vendor: Mozilla Version: 90.0

This report also contains technical information about the state of the application when it crashed.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support