This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Audio Completely Missing

  • 8 پاسخ
  • 1 has this problem
  • 6 views
  • آخرین پاسخ توسّط Terry

more options

After the latest boot-up on my Manjaro desktop, Firefox is compeletely mute. All other applications are producing sound as normal, it's just Firefox that's gone silent. Checked the mute settings on the individual tabs, Checked the speakers, checked the linux system settings, checked ever volume control I can find, still no sound. I'm stumped. As far as I can tell, there's nothing telling Firefox to keep quiet, it just is for some inexplicable reason.

After the latest boot-up on my Manjaro desktop, Firefox is compeletely mute. All other applications are producing sound as normal, it's just Firefox that's gone silent. Checked the mute settings on the individual tabs, Checked the speakers, checked the linux system settings, checked ever volume control I can find, still no sound. I'm stumped. As far as I can tell, there's nothing telling Firefox to keep quiet, it just is for some inexplicable reason.

All Replies (8)

more options

I haven't experienced the problem. Others have 'fixed' it by disabling hardware acceleration.

more options

TerryN21 said

I haven't experienced the problem. Others have 'fixed' it by disabling hardware acceleration.

As far as I know, I'm not using any acceleration.

Modified by E.T.Smith

more options

It is uncovered if you untick/uncheck "Use recommended performance settings" on the General page of Settings.

more options

TNorth said

It is uncovered if you untick/uncheck "Use recommended performance settings" on the General page of Settings.

Thank you, but even though I deselected acceleration, firefox is still as quiet as a tomb.

more options

I often forget the mute button on a video (screenshot). This article may shed some light: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Modified by Terry

more options

TNorth said

I often forget the mute button on a video (screenshot). This article may shed some light:

First thing I checked, as said in the original post. And I read that article, as suggested by this help page before I could post.

Regardless, I've since found an excellent solution: transferring all browser data to Chromium and uninstalling Firefox.

more options

Cannot replicate the issue.

Try downloading a separate copy of Firefox and run it from the folder(do not sign into you Firefox account) to see what happens.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

more options

I omitted to mention earlier that you need to restart after disabling hardware acceleration. https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration