This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Migrating email from Windows 10 to Apple Monterey 12.1

  • 4 پاسخ
  • 1 has this problem
  • 2 views
  • آخرین پاسخ توسّط david

more options

I've followed the guidance for coping the Thunderbird mail profile on the Windows 10 PC and installing Thunderbird on the MacBook Pro but I am unable to locate the Thunderbird folder under applications. I've tried multiple times to ensure I have not missed a step but am unable to copy the files. Suggestions? Thank you.

I've followed the guidance for coping the Thunderbird mail profile on the Windows 10 PC and installing Thunderbird on the MacBook Pro but I am unable to locate the Thunderbird folder under applications. I've tried multiple times to ensure I have not missed a step but am unable to copy the files. Suggestions? Thank you.

All Replies (4)

more options

I have no idea why you are looking in applications. Thunderbird profiles in macs are in ./library, which I understand is hidden. (Never used a mac since they had colour screens.)

Go to the help menu, open troubleshooting information and click on the show profile button in there to locate the profile in use on the mac. Then past the relevant files from the windows profile into that with Thunderbird closed. (if you are not asked about replacing files you are probably copying in the wrong place.

more options

Hello Matt, I apologize for the delay in replying and thank you for your response. I was following the guidance on the Mozilla website (https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac). Which help menu are you referring to? I will follow your instructions and will let you know the results. Again thank you, take care and be safe.

more options

Is there anyone who can help me with this issue? Thank you.

more options

I did a web search for thunderbird profile mac and found a page on locating the profile. I found this text: ......

   Start Mac and open the Finder window
   Now, you can click on Go Menu and then navigate to Go to Folder. Else, you can directly use Command+Shift+G in order to open Go to option
   Here, type or paste ~/Library/Thunderbird/Profiles/(Profile name)/. After that enter the profile name you want to open in place of profile name. In case you are unaware of the profile name, remove the profile name part from the path

...... I don't know how to copy the profile folder but it appears to belong at ~/Library/Thunderbird/Profiles/ If you can get the profile folder there, then start TB, click to help>more troubleshooting information. Then scroll down to profiles and click about:profiles in the right. That brings up a panel where you can browse the existing profiles. If you don't see yours, click 'create profile, type in a desired name (first) and then click the browse button to locate your desired profile. Then you can click to make it the default. I hope this gets you to a place where minor issues can be resolved. Keep me posted.

Modified by david