This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

PR-CONECT-RESET-ERROR

  • 7 پاسخ
  • 2 have this problem
  • 3 views
  • آخرین پاسخ توسّط FredMcD

more options

Why am I getting this PR-CONNECt-RESET-ERROR message when try to go to secure websites before the latest Firefox update?

How can I correct it or should I change my permissions to allow access to these sites, several which are .gov?
Why am I getting this PR-CONNECt-RESET-ERROR message when try to go to secure websites before the latest Firefox update? How can I correct it or should I change my permissions to allow access to these sites, several which are .gov?

All Replies (7)

more options
more options

The problem is getting worse, now not only .gov sites show same error message, my e-mail links to sites from my Thunderbird account produce the same error message. I tried typing in a different search site in the site bar and get the same message. I'm using Vipre security it's up to date. If I use Windows Edge no problem with anything. It all went to hell with the latest Firefox update. If I don't get any real help soon I will after years of Mozilla software use have to find a different browser that works and provides real support, other telling me to read a pile of reference links that I do not have any idea what the hell they mean.

I've kept my updates maintained for all my software, I read one link that should I return to using Windows Defender, if this is the logic of user support, I might as well start using Windows Edge, and uninstall Firefox.

So if some can walk me through correcting this problem, I'm all ears. Any takers?

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

more options

I disabled Vipre and turned Windows Defender and firewall. Everything seems to work for now. So I take it I should contact Vipre about the Firefox update conflict as Mozilla doesn't plan on any patches or updates to resolve this problem, correct?

more options

I don't know about any Firefox updates. But, yes. Contact Vipre support.

more options

Fred, Thanks for the help. If I can't resolve the conflict problem between Vipre and Firefox, is there a list of after market antivirus/firewall software that are compatible with the current Firefox, before I shell out green stamps on a replacement or am I stuck with using Windows Defender?

more options

There are several that are free to use (for a limited time). see about one of those. Norton, Macafee . . .