This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox recovery key

  • 1 پاسخ
  • 1 has this problem
  • 184 views
  • آخرین پاسخ توسّط cor-el

more options

have written down my recovery key 20 digits on one line and 12 on another are all 32 digits the recovery key, i am trying to sync both email addresses.

have written down my recovery key 20 digits on one line and 12 on another are all 32 digits the recovery key, i am trying to sync both email addresses.

Chosen solution

The recovery key is 32 characters long, so you need to enter the full key you saved when you generated the recovery key.

Do not confuse the 32 character recovery key to use instead of a password reset and the 6 digit recovery code for two factor authentication (2FA).

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

The recovery key is 32 characters long, so you need to enter the full key you saved when you generated the recovery key.

Do not confuse the 32 character recovery key to use instead of a password reset and the 6 digit recovery code for two factor authentication (2FA).