This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Promp to open/save file is missing since last update

more options

Hey Mozilla!

I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone.

Since your last update, there is a problem (on the PC mozillla browser): when a click a link to download a file, automaticly is open a new window that OPEN the file. Before the last update, when I was click-ing the link, I remember that the browser was open a small window and promt me to OPEN or to SAVE the file. Now, that function is missing. (I have checked different web sites, including whatsapp for desktop, the problem is persisting).

I haven't changed any settings, the box is checked for "Always ask you where to save files".

Thank you!

Best regards, Bogdan

Hey Mozilla! I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone. Since your last update, there is a problem (on the PC mozillla browser): when a click a link to download a file, automaticly is open a new window that OPEN the file. Before the last update, when I was click-ing the link, I remember that the browser was open a small window and promt me to OPEN or to SAVE the file. Now, that function is missing. (I have checked different web sites, including whatsapp for desktop, the problem is persisting). I haven't changed any settings, the box is checked for "Always ask you where to save files". Thank you! Best regards, Bogdan

Modified by broasca.bogdan

Chosen solution

Hi Bogdan, in the next section of the page -- with the Applications heading -- there is a list box with settings for specific content types. The instructions here override the setting under Downloads. For example, if the PDF setting is "Use Acrobat" instead of "Always Ask" Firefox will send the file to Acrobat without asking where you want to save it.

The following article has more information on these settings: Manage file types and download actions in Firefox.

Can you get those working the way you prefer?

Read this answer in context 👍 0

All Replies (3)

more options

You have to specify the actions you wish because the 98.0 version removed them all. It's on the General page of Settings under Applications.

https://www.mozilla.org/en-US/firefox/98.0/releasenotes/

more options

Indeed I saw the setting, and it is ok configured: I cheked the box „Always ask you where to save files”. But sometimes the browser choose to OPEN that files and not to ask me where to save them....

I think is a bug....

more options

Chosen Solution

Hi Bogdan, in the next section of the page -- with the Applications heading -- there is a list box with settings for specific content types. The instructions here override the setting under Downloads. For example, if the PDF setting is "Use Acrobat" instead of "Always Ask" Firefox will send the file to Acrobat without asking where you want to save it.

The following article has more information on these settings: Manage file types and download actions in Firefox.

Can you get those working the way you prefer?