This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not loading webpages. Only loads them after I load any other website in an incognito window.

  • 4 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط next

more options

Hallo,

When I start Mozilla I can load normally a webpage. After a couple of minutes, if I insert a new address in a new tab, or click a web link, or go to the homepage, Mozilla won't load that page. The tab just remains blank, the loading circle stops, no error mesages appear. If I try with any other browser the pages are normally loaded.

When I open an incognito windows, call a website, the website is loaded without any problem, then close the incognito window, the normal Mozilla (that I never closed) start working correctly again and load the pages without any problem.

I am using WIndows 10, with Mozilla 100.0.

I already checked Proxy settings, deactivated add-ons etc.

I am very grateful if anybody as some hint and can help!

Thank you,, best regards Leo

Hallo, When I start Mozilla I can load normally a webpage. After a couple of minutes, if I insert a new address in a new tab, or click a web link, or go to the homepage, Mozilla won't load that page. The tab just remains blank, the loading circle stops, no error mesages appear. If I try with any other browser the pages are normally loaded. When I open an incognito windows, call a website, the website is loaded without any problem, then close the incognito window, the normal Mozilla (that I never closed) start working correctly again and load the pages without any problem. I am using WIndows 10, with Mozilla 100.0. I already checked Proxy settings, deactivated add-ons etc. I am very grateful if anybody as some hint and can help! Thank you,, best regards Leo

All Replies (4)

more options

Succede anche se avvivi Firefox in modalità risoluzione dei problemi? -> https://support.mozilla.org/it/kb/modalita-risoluzione-problemi-firefox

more options

É da un paio d're che lo uso in modalitá risulzione problemi e funziona senza problemi. Cosa significa? É possibile rendere la cosa permanente in modalitá normale?

Grazie mille!! Leonardo

more options

Ho appena scritto il messaggio e sono cominciati i problemi. Google mi ha dato ancora i suddetti problemi!! Stesso comportamento...

more options

La modalità risoluzione problemi avvia Firefox disattivando i componenti aggiuntivi ed adottando una configurazione più conservativa per esempio per l'accelerazione hardware.

-> se risolve il problema, allora devi trovare il componente aggiuntivo che creare l'anomalia -> se non risolve il problema è forse il caso di provare con un profilo pulito (senza rimuovere per ora quella attuale) : https://support.mozilla.org/it/kb/Gestione%20dei%20profili#w_creare-un-profilo