This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Missing Bookmarks

  • 2 پاسخ
  • 1 has this problem
  • 27 views
  • آخرین پاسخ توسّط Wayn58

Wayn58
Wayn58
more options

An automatic update of Firefox which resulted in a "quit/create new profile" choice has removed all my bookmarks

Of the four profiles stored in "about:profile" three are identical (ie. have only the default bookmarks stored) and one, generates a "quit/create new profile" message.

The "bookmarksbackup" folder (in /home/user/.Mozilla/Firefox/zs1jki8t.default) is empty.

The "import/backup" option (in Manage Bookmarks) offers nothing to choose. There is no 'list of dated automatic backups.'

Firefox did not create an "Old Firefox Data" folder on the desktop.

Browser privacy "strict". "Never remember history" was selected.

Running Firefox in Manjaro (Linux)

Help.

An automatic update of Firefox which resulted in a "quit/create new profile" choice has removed all my bookmarks Of the four profiles stored in "about:profile" three are identical (ie. have only the default bookmarks stored) and one, generates a "quit/create new profile" message. The "bookmarksbackup" folder (in /home/user/.Mozilla/Firefox/zs1jki8t.default) is empty. The "import/backup" option (in Manage Bookmarks) offers nothing to choose. There is no 'list of dated automatic backups.' Firefox did not create an "Old Firefox Data" folder on the desktop. Browser privacy "strict". "Never remember history" was selected. Running Firefox in Manjaro (Linux) Help.

Chosen solution

From what you write it seems that the bookmarks are in the profile you can't open. With Firefox closed, you should be able to find that profile and copy data to the profile you want to use.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Read this answer in context 👍 0

All Replies (2)

Terry
Terry
more options

Chosen Solution

From what you write it seems that the bookmarks are in the profile you can't open. With Firefox closed, you should be able to find that profile and copy data to the profile you want to use.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Wayn58
Wayn58 Question owner
more options

Thanks very much Terry.