This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

unable to access my xfinity/comcast email on firefox

  • 4 پاسخ
  • 2 have this problem
  • 1 view
  • آخرین پاسخ توسّط jonzn4SUSE

pbeechen
pbeechen
more options

Been using firefox for 10 years to access xfinity/comcast email and suddenly can't do it. Keep getting error message "An error occurred during a connection to oauth.xfinity.com PR_CONNECT_RESET_ERROR". I've switched to Microsoft Edge for the time being but would appreciate getting back to Firefox if possible. Any help would be appreciated.

Been using firefox for 10 years to access xfinity/comcast email and suddenly can't do it. Keep getting error message "An error occurred during a connection to oauth.xfinity.com PR_CONNECT_RESET_ERROR". I've switched to Microsoft Edge for the time being but would appreciate getting back to Firefox if possible. Any help would be appreciated.

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Are you using Kaspersky? https://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I just had a wee bit of an issue getting to my inbox because the url has changed, but all is well. see screenshot https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

resdreich
resdreich
more options

Hi. The Xfinity link you provided gets me the same error. I am not using kapersky security.

Thanks for your response.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Okay. How about this one. https://xfinityconnect.email.comcast.net/ Did you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search Try to Clear all items for a single site https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions Are you using anything besides Windows Defender? Are you running a Pro version of Windows? If so, try this option or any VM app to test. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Here's something to look at. https://kinsta.com/knowledgebase/pr_connect_reset_error/

Modified by jonzn4SUSE