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Unable to play 360 videos on Mozilla browser

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I am currently having an issue where 360 and vr videos are not showing properly on my Mozilla browser. They are able to play on Google Chrome, so I'm confident its not a hardware issue. But essentially, when I pull up a 360 video, the picture gets stuck on the first frame while the audio continues to play. Any support help would be greatly appreciated!

I am currently having an issue where 360 and vr videos are not showing properly on my Mozilla browser. They are able to play on Google Chrome, so I'm confident its not a hardware issue. But essentially, when I pull up a 360 video, the picture gets stuck on the first frame while the audio continues to play. Any support help would be greatly appreciated!

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