Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get the latest version to install after I have downloaded it. Using Macbook OSX 10.6.7 and Mozilla version 4

  • 1 پاسخ
  • 1 has this problem
  • 4 views
  • آخرین پاسخ توسّط cor-el

more options

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

All Replies (1)

more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.