Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download any addons

  • 1 پاسخ
  • 2 have this problem
  • 2 views
  • آخرین پاسخ توسّط the-edmeister

more options

I cannot download any addons at all. Whenever I enter a query to search for one I absolutely know to exist, it takes a very long time (say, minutes) after which I get the message "could not find any matching add-ons".

This also happens when I go to the addons website (rather than the built-in tab) and download an addon manually. It waits practically indefinately for the download to start. Not a single byte is being downloaded.

This problem occurs on multiple machines that are on different internet connections. Also, the problem is not exclusive to Windows: Firefox for Linux also has this problem.

It looks like the addons site is experiencing some kind of problem, rather than Firefox itself. Expectedly, updating addons also doesn't work in much the same way (waits forever).

Just to be as complete as possible, this article... https://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons?as=aaq ...does not provide a fix.

I cannot download any addons at all. Whenever I enter a query to search for one I absolutely know to exist, it takes a very long time (say, minutes) after which I get the message "could not find any matching add-ons". This also happens when I go to the addons website (rather than the built-in tab) and download an addon manually. It waits practically indefinately for the download to start. Not a single byte is being downloaded. This problem occurs on multiple machines that are on different internet connections. Also, the problem is not exclusive to Windows: Firefox for Linux also has this problem. It looks like the addons site is experiencing some kind of problem, rather than Firefox itself. Expectedly, updating addons also doesn't work in much the same way (waits forever). Just to be as complete as possible, this article... https://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons?as=aaq ...does not provide a fix.

Chosen solution

http://status.mozilla.com/
The addons.mozilla.org server has been acting up for a two days now, listed as "Service disruption".

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

http://status.mozilla.com/
The addons.mozilla.org server has been acting up for a two days now, listed as "Service disruption".