This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox not updating

  • 3 پاسخ
  • 5 have this problem
  • 12 views
  • آخرین پاسخ توسّط skiman1818

skiman1818
skiman1818
more options

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

Chosen solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0

Read this answer in context 👍 0

All Replies (3)

Cobe
Cobe
more options

hi, i need more detail about that

skiman1818
skiman1818 Question owner
more options

Sure. What additional detail do you need? When I go to "About Mozilla Firefox" it shows version 10.0.2. Just below that is a spinning circle which states "checking for updates." The circle just continues spinning without doing anything. Prior to doing a system restore I did have version 11.0.

skiman1818
skiman1818 Question owner
more options

Chosen Solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0