Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't open links like "sign in" "search for firefox help" "my account" this is a suddenly problem

  • 1 پاسخ
  • 11 have this problem
  • 3 views
  • آخرین پاسخ توسّط cor-el

more options

Firefox has been working fine. Today, I cannot sign into AOL, or Craigslist. I can't click on anything at the top of the page or on the side. I couldn't click into the search box for Firefox help.

Firefox has been working fine. Today, I cannot sign into AOL, or Craigslist. I can't click on anything at the top of the page or on the side. I couldn't click into the search box for Firefox help.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).