This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

frequently timed out

more options

Recently my Yahoo email was hacked and I am wondering if this might be why. I will have just signed into my Yahoo account, or been reading email for only a couple of minutes when I get a pop-up saying that my session has timed out and asks me to enter my password to sign in again. Since my email breach I do not fill fill in my password....I close the box and go directly to my Mail page and sign in again. Sometimes I have to sign in and sometimes I don't. I am wondering if this is how the hackers got my email password. I'm asking about this in Firefox help because I thought it might be a breach in Firefox somehow since I also get a suspicious, but different, problem in Chrome. Can you tell me how to fix the problem or if it is not Firefox related? I'm on Window 7, fully up-to-date. Firefox version 13.0.1

Recently my Yahoo email was hacked and I am wondering if this might be why. I will have just signed into my Yahoo account, or been reading email for only a couple of minutes when I get a pop-up saying that my session has timed out and asks me to enter my password to sign in again. Since my email breach I do not fill fill in my password....I close the box and go directly to my Mail page and sign in again. Sometimes I have to sign in and sometimes I don't. I am wondering if this is how the hackers got my email password. I'm asking about this in Firefox help because I thought it might be a breach in Firefox somehow since I also get a suspicious, but different, problem in Chrome. Can you tell me how to fix the problem or if it is not Firefox related? I'm on Window 7, fully up-to-date. Firefox version 13.0.1

All Replies (2)

more options

Hi,

Please see this.

On another note, after updating Firefox to 14.0.1 you can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information and start afresh.

(To revert to the previous profile, close the new profile, start Firefox and choose the *.default profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers)).

Managing profiles

Profiles Howto

more options

Most users can resolve this issue by changing their proxy setting in Firefox. Please see this thread: I am able to log in to Yahoo mail but it keeps asking me for my password every 2 or 3 mins.