This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I turn on/fix my password autocomplete feature?

  • 2 پاسخ
  • 5 have this problem
  • 4 views
  • آخرین پاسخ توسّط cor-el

more options

For some reason my ID/password auto-complete has stopped working. I have tried going to remember passwords>exceptions. There is nothing in the exceptions box. I have no idea why this feature has stopped working. Its quite frustrating.

For some reason my ID/password auto-complete has stopped working. I have tried going to remember passwords>exceptions. There is nothing in the exceptions box. I have no idea why this feature has stopped working. Its quite frustrating.

All Replies (2)

more options

You probably have already confirmed that the feature is turned on here:

orange Firefox button or classic Tools menu > Options > Security > "Remember passwords for sites"

If you click the "Saved Passwords" button, do you see your login there? If so, try deleting it so Firefox saves it again. Perhaps it has become corrupted in some manner.


If you have an add-on that also saves passwords or forms data, there might be a conflict. You could test in Firefox's Safe Mode, which disables your extensions and ignores certain custom settings.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the login works correctly, this points to one of your extensions or custom settings as the problem.

Any change?

more options

Do you still see the currently saved passwords in the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Note that websites may be using autocomplete=off to prevent Firefox from saving and filling the name and password.

You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.