This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

HOW DO YOU RESYNC?????????? "your information is backed up to our online database for safekeeping" P O S

  • 2 پاسخ
  • 1 has this problem
  • 7 views
  • آخرین پاسخ توسّط decab

decab
decab
more options

My laptop fried and i had firefox sync setup to supposedly "back all my settings bookmarks for safe keeping" HOW do you resync all your information????????

i have lost ALL my saved passwords i have lost HUNDREDS of bookmarks

My laptop fried and i had firefox sync setup to supposedly "back all my settings bookmarks for safe keeping" HOW do you resync all your information???????? i have lost ALL my saved passwords i have lost HUNDREDS of bookmarks

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you know the email address you used when you originally set up Sync?

Do you know the password for that account?

Do you have the Sync Key / Recovery Key?

You need all three to set up the new device with your current Sync account.

BTW, Sync isn't really intended as a backup media, it is designed to synchronize Firefox data across multiple devices.

decab
decab Question owner
more options

I know the password / email but i dont believe i have the other.

Well if that is all its meant for they should not say all your information is backed up securely