This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Reload option disabled for popup windows.

  • 3 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط SelfishElephant

SelfishElephant
SelfishElephant
more options

Hello there,

I have an issue with FF 15.0.1 for a while. When I have opened popup window, its URL is empty and reload doesn't work, neither CRTL+R. Reload option in context menu disabled as well. It you click on any link in the popup, all become available. It is very inconvenient, as I do web development and refresh page often to see the changes.

I think, it started when FF crashed recently.

Thanks for any suggestions.

Hello there, I have an issue with FF 15.0.1 for a while. When I have opened popup window, its URL is empty and reload doesn't work, neither CRTL+R. Reload option in context menu disabled as well. It you click on any link in the popup, all become available. It is very inconvenient, as I do web development and refresh page often to see the changes. I think, it started when FF crashed recently. Thanks for any suggestions.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the localstore.rdf file.

Read this answer in context 👍 1

All Replies (3)

SelfishElephant
SelfishElephant Question owner
more options

Updated to 16.0.1. No changes.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the localstore.rdf file.

SelfishElephant
SelfishElephant Question owner
more options

Thanks a lot. It was DivX addon problem. Disabled it.