Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting a Firefox software update, but it never finishes loading. ever. like ever.

  • 3 پاسخ
  • 8 have this problem
  • 1 view
  • آخرین پاسخ توسّط Niquenak

more options

When I open Firefox, I get a software update msg and when I click on it, it never finishes loading. It says it is connecting to the update server, and the blue loading bar keeps running across the screen.

When I open Firefox, I get a software update msg and when I click on it, it never finishes loading. It says it is connecting to the update server, and the blue loading bar keeps running across the screen.

Chosen solution

Please go to www.getfirefox.com and download and install Firefox 18.0.1 from there.

Read this answer in context 👍 3

All Replies (3)

more options

Chosen Solution

Please go to www.getfirefox.com and download and install Firefox 18.0.1 from there.

more options

Solved. Thank-you.

more options

My problem was exactly the same although my version of Firefox was up to 19.1 by now. I followed instructions downloaded again, I hope it gets fixed but it's far to early to say for sure just yet. What do I do if I think I have two or more versions installed at the same time somehow? Is there a safe recommended free software Uninstaller that will get rid of absolutely every bit of a download in every nook and cranny of my device, and a recommended way of starting again?