Firefox won't update on my system, even with firewall & antivirus switched off - help ?
OS : Windows 7 - 64bit, with antivirus (Bitdefender). Downloaded update from you website (version 25.01), switched off Windows firewall, bitdefender firewall & antivirus. Run 25.01.exe - it partly updates (3/4 green bar), then bombs out. Firefox version currently running on my system is 22.
If I try to update from your pull-down meny "Help" then "about Firefox", after downloading the update, get message that I need to restart Firefox to finalise update, but the process also gets blocked. Opening Firefox, I'm still on version 22
Hope you can point out how I can overcome this ?
Thank you for your support - love your product !!
All Replies (1)
Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.