This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will open but w/ only File-drop-down-menu showing but I can only Close FF, nothing else. A FF Update Chking Compat. is on the screen/cannot close it.

  • 1 پاسخ
  • 2 have this problem
  • 2 views
  • آخرین پاسخ توسّط Safwan Rahman

more options

Firefox will open but w/ only the Firefox-drop-down-menu showing. There is no window or other drop down menus, etc. I can only close it with Force Quit Applications window.

I cannot remove Firefox Update Checking Compatibility of Add-Ons box. It just spins.

Firefox will open but w/ only the Firefox-drop-down-menu showing. There is no window or other drop down menus, etc. I can only close it with Force Quit Applications window. I cannot remove Firefox Update Checking Compatibility of Add-Ons box. It just spins.

All Replies (1)

more options

You can try to fix this problem by reseting your firefox. For reseting instruction, please see this article. Refresh Firefox - reset add-ons and settings If reseting doesn't fix your problem, try to uninstall your firefox and install it again