Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Delete does not delete messages

  • 1 پاسخ
  • 2 have this problem
  • 9 views
  • آخرین پاسخ توسّط christ1

dadamavi
dadamavi
more options

Starting on 03/20/2014, the Delete button no longer works either in the message or view pane. Selecting the message and hitting the Delete button on my keyboard has no effect either. If I have not read the selected message, it will change to un-read but not delete it. I can move messages to folders except for Trash.

I removed and reinstalled Thunderbird but when I opened it for the first time, all my setting remained as if I never deleted it.

My PC is running Windows 7

Thunderbird version is 24.4.0

Starting on 03/20/2014, the Delete button no longer works either in the message or view pane. Selecting the message and hitting the Delete button on my keyboard has no effect either. If I have not read the selected message, it will change to un-read but not delete it. I can move messages to folders except for Trash. I removed and reinstalled Thunderbird but when I opened it for the first time, all my setting remained as if I never deleted it. My PC is running Windows 7 Thunderbird version is 24.4.0

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

You possibly have a corrupted folder. First create a full backup of your profile.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder .