This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Email addresses in thunderbird emails are not clickable.

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja TomTheCabinBoy

TomTheCabinBoy
TomTheCabinBoy
more options

In Thunderbird V31.6, when viewing a received email which contains an email address (in the body of the message) that email address is not shown as a mailto: link, and is not clickable, so cannot be used to create a new mail message. This happens when View/Message Body As/Original HTML or View/Message Body As/Simple HTML. Mailto: links are displayed, and work, correctly when View/Message Body As/Plain Text -- but using this setting, other HTML links no longer display the target pages! (In this and other received emails.) Other email clients are able to display/action HTML links correctly and concurrently.

Can this be fixed, please? (I need to use View/Message Body As/Original HTML as my default setting, and not have to change it just to use an embedded mailto: link.

In Thunderbird V31.6, when viewing a received email which contains an email address (in the body of the message) that email address is not shown as a mailto: link, and is not clickable, so cannot be used to create a new mail message. This happens when View/Message Body As/Original HTML or View/Message Body As/Simple HTML. Mailto: links are displayed, and work, correctly when View/Message Body As/Plain Text -- but using this setting, other HTML links no longer display the target pages! (In this and other received emails.) Other email clients are able to display/action HTML links correctly and concurrently. Can this be fixed, please? (I need to use View/Message Body As/Original HTML as my default setting, and not have to change it just to use an embedded mailto: link.

Kaikki vastaukset (2)

Gnospen
Gnospen
more options

Is this all addresses? I have 31.6.0 and it works. Try as I did to send yourself a mail with an address. It doesn't show mailto: but its click-able.

TomTheCabinBoy
TomTheCabinBoy Kysymyksen kysyjä
more options

Thanks for your reply, Gnospen.

I have now realised that the received emails (with the unclickable email addresses) were from the same sender. They were created and sent from my mobile smart phone using an Android App called Type Mail (formerly know as Blue Mail) which I have recently begun using.

In Thunderbird, when I examined the message source, of emails sent from Type Mail, I saw the following (as an example -- substituting [square brackets] for <angle brackets> so that text does not get interpreted as HTML in this post)...

Content-Type: text/html; 

charset=utf-8

Content-Transfer-Encoding: 8bit

[p dir="ltr"]Test new version/p [p dir="ltr"][font color ="#006970"]Sent from a Mobile Device/font[br] [font color ="#006970"]Preferred Email: /font[font color ="#006970"][b]Someone@provider.co.uk/b/font[font color ="#006970"]/font/p

...As you can see, there are no [HTML][HEAD], etc, /HEAD/HTML tags to enclose the message text -- resulting in the message not being recognisable as an HTML message .

I will feed this back to Type Mail to see if they can fix it. If I read emails created/sent from Type Mail within Type Mail, they look as they should (with clickable email addresses), but this seems to be because Type Mail appears to apply its own formatting -- a bit like Thunderbird's View/Message Body As/Plain Text approach.

Thanks again for your reply and suggestion.

Muokattu , muokkaaja TomTheCabinBoy