This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I cannot logon to Tbird forum (52.1.1 (32-bit)) and I cannot revise my password.

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja Andrew

bworthin
bworthin
more options

(I had to create a new Mozilla Forum account to get this. I have the same account name "bworthin" with a new password.)

For some reason, either my userid or my password has been corrupted. This is secondary to my Tbird's prefs.js seeming to be corrupted. To pursue the prefs.js problem, I tried to log on to my bworthin account and it failed the password test because there was no number in the password I tried getting the Forum to send an email to my [email address hidden by moderator - this is a public forum] account. I had an acknowledgement that the password reset had been emailed over an hour ago. None arrived. I also tried saying the userid was in need of a refresh, Again, an email was sent, but again no email arrived. Can anyone help?

Thanks, Bill

(I had to create a new Mozilla Forum account to get this. I have the same account name "bworthin" with a new password.) For some reason, either my userid or my password has been corrupted. This is secondary to my Tbird's prefs.js seeming to be corrupted. To pursue the prefs.js problem, I tried to log on to my bworthin account and it failed the password test because there was no number in the password I tried getting the Forum to send an email to my <!--whopworthington (at)comcast.net --> ''[email address hidden by moderator - this is a public forum]'' account. I had an acknowledgement that the password reset had been emailed over an hour ago. None arrived. I also tried saying the userid was in need of a refresh, Again, an email was sent, but again no email arrived. Can anyone help? Thanks, Bill

Muokattu , muokkaaja Andrew

Valittu ratkaisu

If you created an account a while back it was done so on the new platform we had. We had to do an emergency rollback to our old platform. I only see one account on this site with the username you mentioned.

Thanks!

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (2)

user01229325
user01229325
more options

I will request that a forum moderator help you with the forum issue.

Andrew
Andrew
  • Moderator
more options

Valittu ratkaisu

If you created an account a while back it was done so on the new platform we had. We had to do an emergency rollback to our old platform. I only see one account on this site with the username you mentioned.

Thanks!