This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Several FF specific problems since FF v77 and above

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja cor-el

joachim.weisse
joachim.weisse
more options

Hello,

eg. at these websites: https://www.zetor-forum.de or https://www.hobby-gartenteich.de

I and also all other FireFox using members can't logout from and when we load the site, we mostly see older content instead of the new one. The behavoir come up wit FireFox v77 and we can reproduce at the above named sites eg.

The FF Dev-consol gives me no hint what kind of problem FF with this site has.

Other Browsers, like Chrome or Edge render the site with actual content and login/logout is without trouble possible.

So I come to my question: What can be the problem, that FF not render the newest content at this sites and let me not logout eg? I have no right idea, what we can do, that FF will be happy with our sites as bevor v77. What can I do to found the problem and what to fix it?

Both sites uses Xenforo 1.5.28 (latest), PHP 7.3.x, MariaDB 10.x, Redis Cache server side

I hope anybody can give me a hint, so I can do my best to solve it.

Best regards, Joachim

Hello, eg. at these websites: https://www.zetor-forum.de or https://www.hobby-gartenteich.de I and also all other FireFox using members can't logout from and when we load the site, we mostly see older content instead of the new one. The behavoir come up wit FireFox v77 and we can reproduce at the above named sites eg. The FF Dev-consol gives me no hint what kind of problem FF with this site has. Other Browsers, like Chrome or Edge render the site with actual content and login/logout is without trouble possible. So I come to my question: What can be the problem, that FF not render the newest content at this sites and let me not logout eg? I have no right idea, what we can do, that FF will be happy with our sites as bevor v77. What can I do to found the problem and what to fix it? Both sites uses Xenforo 1.5.28 (latest), PHP 7.3.x, MariaDB 10.x, Redis Cache server side I hope anybody can give me a hint, so I can do my best to solve it. Best regards, Joachim

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window