This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

How do I start over with new copy of TB

  • 1 vastaus
  • 0 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja david

Jim
Jim
more options

I have been locked ot of TBird (due to a lost Primary Password) for so long that most of the stored passwords are no longer relevant. I need to start over with a new copy of TBird on my PC - can anyone please give me detailed instructions?

I have been locked ot of TBird (due to a lost Primary Password) for so long that most of the stored passwords are no longer relevant. I need to start over with a new copy of TBird on my PC - can anyone please give me detailed instructions?

Kaikki vastaukset (1)

david
david
  • Top 10 Contributor
more options

Well, if Thunderbird is still installed, you might try this first: Choose Tools -> Developer Tools > Error Console, paste the expression: 

openDialog("chrome://pippki/content/resetpassword.xul")   and press the Evaluate button. That will open a dialog asking you if you want to reset your password. If Evaluate is not seen, press enter key.

That normally restores Thunderbird without passwords.