This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

email configuration

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja david

cfnord
cfnord
more options

Can not send messages messages from Thnderbird. Getting Failed connection to server error messages. So, I confirmed that the user id and password entered is correct. I contacted email provider and updated incoming and outgoing server settings to IMAP settings and confirmed they are correct.

I manually updated Account Configurations per the Thunderbird website. The server settings entered are confirmed correct when I re-test. When I select Done I still get the error "Unable to login at server. Probably wrong configuration, user name or password." I have confirmed that all of those elements are correct.

What now?

Email provider is Spectrum. Incoming Server type- POP mail server - can't change server type or won't get incoming mail Server name- pop.charter.net port 110

Outgoing - changed to IMAP - per provider advice Server name - mobile.charter.net port 587 Connection security - SSL/TSL

Can not send messages messages from Thnderbird. Getting Failed connection to server error messages. So, I confirmed that the user id and password entered is correct. I contacted email provider and updated incoming and outgoing server settings to IMAP settings and confirmed they are correct. I manually updated Account Configurations per the Thunderbird website. The server settings entered are confirmed correct when I re-test. When I select Done I still get the error "Unable to login at server. Probably wrong configuration, user name or password." I have confirmed that all of those elements are correct. What now? Email provider is Spectrum. Incoming Server type- POP mail server - can't change server type or won't get incoming mail Server name- pop.charter.net port 110 Outgoing - changed to IMAP - per provider advice Server name - mobile.charter.net port 587 Connection security - SSL/TSL

Muokattu , muokkaaja cfnord

Kaikki vastaukset (1)

david
david
  • Top 10 Contributor
more options

Please post screenshot of account 'server setting' pane and of SMTP server pane. That will help.