Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My e-mails are not sending. "connection to SMTP server timed out." How do I get this working?

  • 1 réponse
  • 5 ont ce problème
  • 1 vue
  • Dernière réponse par Matt

LeAnn1
LeAnn1
more options

As of yesterday, I am receiving e-mails fine; however, unable to send. Everytime I try to send an e-mail, I get "Sending of message failed. The message could not be sent because the connection to SMTP server (my mail address) timed out. Try again or contact your network administrator. I received help from lunarpages (they host my domain); however, they were unable to resolve the issue. They suggested something is blocking IP, or need to update Thunderbird, or there's a firewall there... Help!!! My clients are waiting for responses to e-mails! Thank you.

As of yesterday, I am receiving e-mails fine; however, unable to send. Everytime I try to send an e-mail, I get "Sending of message failed. The message could not be sent because the connection to SMTP server (my mail address) timed out. Try again or contact your network administrator. I received help from lunarpages (they host my domain); however, they were unable to resolve the issue. They suggested something is blocking IP, or need to update Thunderbird, or there's a firewall there... Help!!! My clients are waiting for responses to e-mails! Thank you.

Toutes les réponses (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.