Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

How to remove a sender from the "junk mail" sender list.

  • 1 réponse
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par Zenos

darkphoenix
darkphoenix
more options

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help?

Thank you.

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help? Thank you.

Toutes les réponses (1)

Zenos
Zenos
more options

The Junk controls don't, as far as I know, pay very much (if any) attention to the Sender, the reason being that Junk rarely, if ever, comes from whom it says it does.

Despite what you read and what you'll be told here in this forum, I find that some senders are consistently treated as Junk when they are not, and also when they are in my Address Book, which is supposed to whitelist them. I suspect there is part of the classification system that disregards the address book rule.

If it annoys me sufficiently, I write a rule to move those messages before the Junk controls get hold of them.