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Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par FredMcD

dhananjaya.bl
dhananjaya.bl
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While using new version of Firefox which I updated this November, most of the time after minimizing the page, I'm not able to re-open the page or maximize, I can see the Firefox on the taskbar but it will not open. I have to close the session and open the same page all again, it keeps happening. I uninstalled and reinstalled the Firefox the problem persists.

While using new version of Firefox which I updated this November, most of the time after minimizing the page, I'm not able to re-open the page or maximize, I can see the Firefox on the taskbar but it will not open. I have to close the session and open the same page all again, it keeps happening. I uninstalled and reinstalled the Firefox the problem persists.

Toutes les réponses (2)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?