Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Suddenly Error message occurring with some emails

  • 2 réponses
  • 1 a ce problème
  • 10 vues
  • Dernière réponse par Mel

Mel
Mel
more options

Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below:

"An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) 

                                                                                OK"

Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below: "An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) OK" Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

Toutes les réponses (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you using the most up to date version of Thunderbird ? Current version: 52.8.0

Mel
Mel Auteur de la question
more options

I am using Shredder 3.0.5. I honestly thought it was updating regularly but I guess not. I have never had a problem with it so have never looked to its version date.