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Certain inputs only work if I start Firefox in a private window

  • 4 réponses
  • 1 a ce problème
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  • Dernière réponse par cmclinton

cmclinton
cmclinton
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Firefox will not let me access some sights unless I open it in a private window. Also, two step verification for a site kept saying my code was invalid until I went back and opened the site in a private window. And another site would not let me scroll through inventory unless I opened it in a private window.

I clear my cache and delete cookies and it will work once but then stop working as soon as I go to a different page on the same site or if I get our and get back in on other sites.

Firefox will not let me access some sights unless I open it in a private window. Also, two step verification for a site kept saying my code was invalid until I went back and opened the site in a private window. And another site would not let me scroll through inventory unless I opened it in a private window. I clear my cache and delete cookies and it will work once but then stop working as soon as I go to a different page on the same site or if I get our and get back in on other sites.

Solution choisie

forgetting the site from history possibly combined with clearing cookies and cache (I had done that by itself to no avail before but did it again after forgetting the problem site from history) seems to have worked.

Thank you

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Toutes les réponses (4)

WestEnd
WestEnd
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What site are these and what inputs do they require.

cmclinton
cmclinton Auteur de la question
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JetBlue.com is one. I get access denied unless I use a private window to access it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
cmclinton
cmclinton Auteur de la question
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Solution choisie

forgetting the site from history possibly combined with clearing cookies and cache (I had done that by itself to no avail before but did it again after forgetting the problem site from history) seems to have worked.

Thank you