Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

why doesn't my head phones work in firefox when I am using hangouts

  • 8 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

I have head phones with a mic and when I go to hangouts they are not recognized, They were before but it stopped when I updated my firefox to 60.0.2. How can I make them work in this updated firefox? I am not tech savvy so clear direct instructions would be appreciated. Thank you for any advice or help offered.

I have head phones with a mic and when I go to hangouts they are not recognized, They were before but it stopped when I updated my firefox to 60.0.2. How can I make them work in this updated firefox? I am not tech savvy so clear direct instructions would be appreciated. Thank you for any advice or help offered.

Toutes les réponses (8)

more options

Did you uninstall and reinstall the driver for the headphone again?

more options

Sound comes from your sound card drivers and or your Video Card Drivers. Have you updated your sound card drivers. Can find out what they are in Device Manager. If Realteck you would want these : http://www.realtek.com.tw/DOWNLOADS/downloadsCheck.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High%20Definition%20Audio%20Codecs Also there should be a icon in the tray to adjust type of sound you hear. If not they should be updated to get that control back.

While in Device Manager you can find out your Video Card name and model and find drivers for it and see if the issue is fixed after both of these have been done.

more options

Are you connecting that headset when Firefox is already open?

more options

WestEnd said

Did you uninstall and reinstall the driver for the headphone again?

yes

more options

curator said

WestEnd said
Did you uninstall and reinstall the driver for the headphone again?

yes

more options

The headset works fine, the drives are working fine. The problem is that hangouts does not recognise the headset at all.

more options

I guess no one can help with this problem. as it seems to be between firefox and google hang outs.

more options

I will lock the thread because the OP is no longer activated (curator account deleted).