Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox completely frozen on launching with no menu or toolbar at the top

df627627
df627627
more options

Firefox complete broke for me. I have a Dell XPS laptop with windows 10, purchased about a month ago. Yesterday, when I clicked on firefox, it opened frozen with no menu or toolbar at the top. I restarted my computer to no avail. This morning, I reinstalled firefox. It seemed to be working fine, but now has stopped. Now, when I open it, it is the same. Frozen with no menu or toolbar at the top (see attached screenshot). I have one add-on, which I added, Ad-Block Plus. Any ideas?

Firefox complete broke for me. I have a Dell XPS laptop with windows 10, purchased about a month ago. Yesterday, when I clicked on firefox, it opened frozen with no menu or toolbar at the top. I restarted my computer to no avail. This morning, I reinstalled firefox. It seemed to be working fine, but now has stopped. Now, when I open it, it is the same. Frozen with no menu or toolbar at the top (see attached screenshot). I have one add-on, which I added, Ad-Block Plus. Any ideas?
Captures d’écran jointes

Toutes les réponses (2)

yogyta kalwar
yogyta kalwar
more options

Hello

Click the menu button Fx57Menu and choose Customize. 

   Click Toolbars at the bottom of the screen and click Menu Bar.

   menu bar customize 57

   Click Done to save your changes.

Don't need to see the menu bar all the time? To temporarily show the old style menus, just press the Alt key.

Shashank Shekhar
Shashank Shekhar
more options

Hi df627627, glad to see you on Mozilla Support Forum.

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.

If it doesn't worked, then feel free to ask in Reply Section. thanks for raising your question in Mozilla Support Forum.