Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes multiple times

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par TyDraniu

nancy57
nancy57
more options

I am not sure what the first line in the previous email from Fred McD "Is there a reason you are doing that? " - makes no sense to me. here are the crash reports - the unsubmitted one has the word FAILED next to it.

Unsubmitted Crash Reports Report ID Date Crashed e5fc8aa1-c539-4d5d-a764-4d2a643f063f 10/19/2021, 11:22 AM Submitted Crash Reports Report ID Date Submitted bp-f5c81a8b-1b53-40e6-8569-6a9950211112 11/12/2021, 10:16 AM View bp-c04088bf-760b-4020-941c-9e6290211112 11/12/2021, 10:16 AM View bp-8015ca20-1598-4931-b0c6-659860211112 11/12/2021, 10:16 AM View bp-5231cbf7-e562-48e5-8a7f-1699c0211112 11/12/2021, 10:16 AM View bp-de733dcd-5005-4362-b79e-44a9c0211112 11/12/2021, 10:16 AM View bp-cbd5cdd3-c77c-4b3b-aba3-0cd4e0211112 11/12/2021, 10:16 AM View bp-41881b11-43a4-40d7-a479-cd8510211112 11/12/2021, 10:16 AM View bp-a25d0cdd-8500-42fe-b4d1-5fd310211112 11/12/2021, 10:16 AM View bp-7223029c-c5d7-4893-a9d2-c25010211112 11/12/2021, 10:16 AM View bp-197d400a-6e71-418f-8bee-02e170211111 11/11/2021, 8:32 AM View bp-ab0b0d89-a9c6-450a-a425-c3b500211107 11/7/2021, 9:19 AM View bp-a0d44441-caf8-4fa7-bda0-3f6170211015 10/15/2021, 12:45 PM View bp-6ac0fb8a-b548-43ee-a444-855cc0211014 10/14/2021, 9:34 AM View bp-0d396735-29ad-49c4-93ae-314590211004 10/4/2021, 9:14 AM View

I am not sure what the first line in the previous email from Fred McD "Is there a reason you are doing that? " - makes no sense to me. here are the crash reports - the unsubmitted one has the word FAILED next to it. Unsubmitted Crash Reports Report ID Date Crashed e5fc8aa1-c539-4d5d-a764-4d2a643f063f 10/19/2021, 11:22 AM Submitted Crash Reports Report ID Date Submitted bp-f5c81a8b-1b53-40e6-8569-6a9950211112 11/12/2021, 10:16 AM View bp-c04088bf-760b-4020-941c-9e6290211112 11/12/2021, 10:16 AM View bp-8015ca20-1598-4931-b0c6-659860211112 11/12/2021, 10:16 AM View bp-5231cbf7-e562-48e5-8a7f-1699c0211112 11/12/2021, 10:16 AM View bp-de733dcd-5005-4362-b79e-44a9c0211112 11/12/2021, 10:16 AM View bp-cbd5cdd3-c77c-4b3b-aba3-0cd4e0211112 11/12/2021, 10:16 AM View bp-41881b11-43a4-40d7-a479-cd8510211112 11/12/2021, 10:16 AM View bp-a25d0cdd-8500-42fe-b4d1-5fd310211112 11/12/2021, 10:16 AM View bp-7223029c-c5d7-4893-a9d2-c25010211112 11/12/2021, 10:16 AM View bp-197d400a-6e71-418f-8bee-02e170211111 11/11/2021, 8:32 AM View bp-ab0b0d89-a9c6-450a-a425-c3b500211107 11/7/2021, 9:19 AM View bp-a0d44441-caf8-4fa7-bda0-3f6170211015 10/15/2021, 12:45 PM View bp-6ac0fb8a-b548-43ee-a444-855cc0211014 10/14/2021, 9:34 AM View bp-0d396735-29ad-49c4-93ae-314590211004 10/4/2021, 9:14 AM View

Toutes les réponses (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

nancy57 said
firefox crashes when I close it very frequently

Please don't close it very frequently.

nancy57
nancy57 Auteur de la question
more options

I have been told to close my browser when I am done surfing the web - especially on anything to do with financial and personal information. Now you way, don't close it frequently. Does this mean I need to find a new browser in order to protect my personal and financial information? I have used Firefox for years and this has only started happening recently. Please advise

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

It looks like Malwarebytes is crashing Firefox on close. It blocks some files and doesn't allow to close Firefox properly.

You don't need to close a browser after banking. It's better to install this addon and close only a separated tab.