Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

FireFox Will Not Open Protective Browser

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par zeroknight

jeffrsprime
jeffrsprime
more options

When trying to open my protected browser with firefox I keep getting "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I have refreshed and re-installed Twice! I have followed the instructions to go to file (using %APPDATA%\Mozilla\Firefox\Profiles\) and make sure it is NOT Read-Only and to delete the parent.lock in it. Yet it keeps going to Read-Only and the parent.lock keeps re-appearing. The day before everything was working. I have tried Protective Browser with other browsers and it works. 1. Why is the Protective Browser not working? 2. Why is the File going to Read-Only and 3. Why is the parent.lock keep returning? Thanks

When trying to open my protected browser with firefox I keep getting "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I have refreshed and re-installed Twice! I have followed the instructions to go to file (using %APPDATA%\Mozilla\Firefox\Profiles\) and make sure it is NOT Read-Only and to delete the parent.lock in it. Yet it keeps going to Read-Only and the parent.lock keeps re-appearing. The day before everything was working. I have tried Protective Browser with other browsers and it works. 1. Why is the Protective Browser not working? 2. Why is the File going to Read-Only and 3. Why is the parent.lock keep returning? Thanks

Toutes les réponses (1)

zeroknight
zeroknight
more options

Is "Protective Browser" some kind of third-party software?