Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 1 réponse
  • 2 ont ce problème
  • 7 vues
  • Dernière réponse par Matt_G

Kaleigh
Kaleigh
more options

Firefox crashes a lot when I click on a link to visit another page, open a picture, or try and watch a video. The crashing started a few weeks ago and then I was able to download the Firefox 10 version and the crashing stopped until tonight. I have tried all of the steps on the support page after a few crashes every time I tried to click the support tab. Are there any other ways to keep Firefox from crashing or am I just going to have to use a different browser?

Firefox crashes a lot when I click on a link to visit another page, open a picture, or try and watch a video. The crashing started a few weeks ago and then I was able to download the Firefox 10 version and the crashing stopped until tonight. I have tried all of the steps on the support page after a few crashes every time I tried to click the support tab. Are there any other ways to keep Firefox from crashing or am I just going to have to use a different browser?

Toutes les réponses (1)

Matt_G
Matt_G
more options

Hey Kaleigh,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!