Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Sync failing with server maintenance stated as the reason

  • 2 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par leeshaw

leeshaw
leeshaw
more options

I'm trying to bring a new laptop up to speed and in sync with my other machines. The sync failed yesterday evening and now again this morning (a 17 hour span). "Sync encountered an error while syncing; Firefox Sync server maintenance is underway, syncing will resume automatically. Sync will automatically retry this action."

http://support.mozilla.org/questions/935263?s=sync+%22maintenance+is+underway%22&r=0&as=s

Another user reported something similar but seemed to have solved his issue with a reset. That did not work for me. Windows Firewall is off for me. http://status.mozilla.com/11627/149178/Sync-%5BBasic%5D says everything's green.

Any other thoughts?

From my original machine, I see similar connection issues. I cannot create a new recovery key. "There was an error changing your recovery key!" I also cannot see how much space my sync is taking up on the servers: "Could not retrieve quota information."

Any other thoughts?

I'm trying to bring a new laptop up to speed and in sync with my other machines. The sync failed yesterday evening and now again this morning (a 17 hour span). "Sync encountered an error while syncing; Firefox Sync server maintenance is underway, syncing will resume automatically. Sync will automatically retry this action." http://support.mozilla.org/questions/935263?s=sync+%22maintenance+is+underway%22&r=0&as=s Another user reported something similar but seemed to have solved his issue with a reset. That did not work for me. Windows Firewall is off for me. http://status.mozilla.com/11627/149178/Sync-%5BBasic%5D says everything's green. Any other thoughts? From my original machine, I see similar connection issues. I cannot create a new recovery key. "There was an error changing your recovery key!" I also cannot see how much space my sync is taking up on the servers: "Could not retrieve quota information." Any other thoughts?

Solution choisie

I've got success now--did nothing different so perhaps a sync server was down.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

leeshaw
leeshaw Auteur de la question
more options

1345739776463 Sync.Service DEBUG Exception: Login failed: error.sync.reason.serverMaintenance No traceback available 1345739776463 Sync.Service DEBUG Not syncing: login returned false. 1345739776464 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1345739776467 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1345740005793 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1345740274684 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1345740275753 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1345740275754 Sync.Service DEBUG User-Agent: Firefox/14.0.1 FxSync/1.16.0.20120713134347. 1345740275754 Sync.Service INFO Starting sync at 2012-08-23 10:44:35 1345740275754 Sync.Service DEBUG In sync: should login. 1345740275754 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1345740275754 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1345740275754 Sync.Service INFO Logging in user px7xtianc3zx6vyngrjdnxy6ukej7jfi 1345740275754 Sync.Service DEBUG Caching URLs under storage user base: https://scl2-sync725.services.mozilla.com/1.1/px7xtianc3zx6vyngrjdnxy6ukej7jfi/ 1345740276057 Sync.Resource DEBUG mesg: GET fail 503 https://scl2-sync725.services.mozilla.com/1.1/px7xtianc3zx6vyngrjdnxy6ukej7jfi/info/collections 1345740276057 Sync.Resource DEBUG GET fail 503 https://scl2-sync725.services.mozilla.com/1.1/px7xtianc3zx6vyngrjdnxy6ukej7jfi/info/collections 1345740276057 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => error.login.reason.server 1345740276057 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1345740276057 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1345740276057 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1345740276058 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1345740276059 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.

leeshaw
leeshaw Auteur de la question
more options

Solution choisie

I've got success now--did nothing different so perhaps a sync server was down.