Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Once latest Firefox 24 version uploaded, some sites visited get pop up that Adobe Flash Player 11.8 r800 has stopped working

  • 3 réponses
  • 45 ont ce problème
  • 449 vues
  • Dernière réponse par MikeHammer7

more options

Once latest Firefox 24 version uploaded, some sites visited get pop up that Adobe Flash Player 11.8 r800 has stopped working. Have tried following and none work: - reinstalled latest Shockwave Flash software, uninstalled and reinstalled with clean wipes - downgraded Flash to previous version - disabled hardware acceleration Only when I disable Javascript in Firefox will the error stop but then no Flash application will work. This is clearly a Firefox issue with the latest version. The previous version was using the latest Flash and there was no issue. Below you will see I am using older version of Flash as I was testing previous, but same issue when I go the latest verison. Please fix in an update.

Once latest Firefox 24 version uploaded, some sites visited get pop up that Adobe Flash Player 11.8 r800 has stopped working. Have tried following and none work: - reinstalled latest Shockwave Flash software, uninstalled and reinstalled with clean wipes - downgraded Flash to previous version - disabled hardware acceleration Only when I disable Javascript in Firefox will the error stop but then no Flash application will work. This is clearly a Firefox issue with the latest version. The previous version was using the latest Flash and there was no issue. Below you will see I am using older version of Flash as I was testing previous, but same issue when I go the latest verison. Please fix in an update.

Toutes les réponses (3)

more options

Does it crash?

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 or more most recent crash ID's that you see in the crash report window and paste them into your response here.

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Thank you for getting back. I did not try sending you the report because the problem has stopped for now. Even after I posted the trouble I kept trying to fix it. So far I have made it go away and this is what I have done after I had tried all the previous steps mentioned: - moved after clean uninstall of Flash back one version - installed old version (problem with Flash/Firefox continued) - decided to re-upgrade back to latest version (problem with Flash/Firefox stopped)

Why this is working I do not know specifically know. It seems that when Firefox upgraded to 24.0 it did so over the latest Flash version, but for some reason for this issue to go away it needs Firefox to first upgrade over the previous version of Flash and then allow Flash to be upgraded.

For 24 hours (including with reboot of my system and visits to the sites that were using Flash) it is stable. Fingers crossed. I will keep this open for now.

more options

Well that solution failed ... lasted for almost a day. The crashing of Flash is back.

You asked for the last crash reports IDs. Here they are:

Report ID Date Submitted bp-74a2105f-95b2-44c6-a3ce-6080a2130922 9/22/2013 6:30 PM 2b1418a2-9130-41b8-ad45-7b0c7c5799fa 9/22/2013 6:28 PM 3f669215-e63b-4a80-b926-a7af6caadff3 9/22/2013 6:28 PM d1260e01-29ff-4b9e-8d84-f46347854883 9/22/2013 6:28 PM ee94ddb7-c130-4be5-826a-27864fd9dc5f 9/22/2013 6:28 PM 0e439cc8-7726-45b1-9592-0e0f60813487 9/22/2013 6:27 PM e0f26c40-3a64-4144-830e-2e426b69d0ae 9/21/2013 10:58 AM 50260dbf-fff7-4518-a913-cae470b35275 9/21/2013 10:06 AM 3abb5866-549c-4914-875a-ea8002ebdf9a 9/21/2013 9:17 AM 4631361e-586e-40b2-be27-6ee0f285c6ba 9/21/2013 9:17 AM ac1ab223-72c6-4a70-83f0-9605176692fb 9/21/2013 9:16 AM e10631f5-73f2-4abc-8e1d-f2435485692f 9/21/2013 8:55 AM c2170bae-9fcf-40b3-9bc3-fd50f30435c8 9/21/2013 8:55 AM a4b84ae5-df28-4b04-890a-385063f4d64f 9/21/2013 8:55 AM d259a5fb-816f-450d-8e69-5609dbb3cfd9 9/21/2013 8:55 AM 5533b8b3-c142-4f6c-a03d-c946fb8f8e7b 9/21/2013 8:55 AM 9f2d0ec1-8ca2-4aff-ab9c-fb9ad7c4fc89 9/21/2013 8:55 AM 53359919-dcae-48fe-acdd-108b77902995 9/21/2013 8:55 AM 0b9d01c2-5e18-49d3-a60d-f1aea2b2c5c5 9/21/2013 8:54 AM 5bcbe7f2-a84a-44c7-9a92-ae690867cbf5 9/21/2013 8:54 AM d1ff341e-1a09-47fa-8163-3e38305900a3 9/21/2013 8:54 AM 02ed03f0-fc38-407a-a6a4-dee9760bd6c1 9/21/2013 8:51 AM bf5bf7b3-6b32-40d0-beff-5073a778c1cb 9/21/2013 8:51 AM 4c05ed25-2b7a-4629-baa7-ae53492a0615 9/21/2013 8:50 AM 308d29da-4ee2-4c64-9c2e-0c7e1b3cce4a 9/21/2013 6:34 AM 0c88a307-5188-4552-ad0d-f8e43b92d5be 9/20/2013 8:21 PM 970d729c-3983-4e54-84dd-5b7480cdc98a 9/20/2013 8:06 PM 99249e90-50aa-49a1-90ce-3e265be8f12d 9/20/2013 8:06 PM 01e6da16-62a2-4831-8a4d-dfbdab902960 9/20/2013 8:06 PM 00915b0d-a2d3-4064-bc71-bb057d3ccd07 9/20/2013 8:05 PM 807a7067-26b4-4d81-b7de-741cbd7e61b1 9/20/2013 8:05 PM 42183f5a-1dad-4ba6-a5b9-0fdd7908e7d4 9/20/2013 8:05 PM 94ec2c84-9682-4c2e-8e65-8a6c543f641f 9/20/2013 8:05 PM cf49a900-8d4f-42e7-857b-1b0ed3e6fb63 9/20/2013 8:05 PM 096985f6-3891-4e07-9a76-8f83fbe2ae4c 9/20/2013 8:05 PM b304ef41-5f12-49a1-890f-39d4cd9c395c 9/20/2013 8:05 PM bcd20f7c-7758-4351-9684-ce83b0db7b54 9/20/2013 8:05 PM d951b817-2929-4c34-b4d7-86b3dadb9e00 9/20/2013 8:05 PM 42005efc-e6b7-4bf1-8138-78590476b211 9/20/2013 8:05 PM f37bb2f3-e2a3-42cf-b3c6-86ca850a3445 9/20/2013 8:05 PM 58a02f80-c572-49f8-b023-40cda308f061 9/20/2013 8:05 PM 1d0f1c10-5d04-4eea-8cc9-e6880398ba33 9/20/2013 8:04 PM 78e6ad14-263d-4bd1-a7e4-237476fee087 9/20/2013 8:04 PM 738c4975-1e89-4bd2-8d5d-a6336e8d0433 9/20/2013 8:04 PM 91e3554b-1e57-43a8-941b-ae45d83188a4 9/20/2013 8:04 PM b6ca8464-1f68-4b60-bc7c-a2839d89873d 9/20/2013 8:01 PM 147917b2-c103-4652-b451-c0060420dbd4 9/20/2013 8:01 PM 0efe83bc-3b51-4277-b3c4-52681353991e 9/20/2013 8:00 PM f30ccb64-d30f-4008-b2bf-c5a05892a2bb 9/20/2013 8:00 PM 78d2cf02-c6be-491f-b635-3351564e9e87 9/20/2013 8:00 PM 59b8f856-0871-444b-951a-259ecdeb7a55 9/20/2013 7:46 PM 5a55368b-c4b0-4749-a525-9e3b0e0b5c77 9/20/2013 7:46 PM 9908020e-8ffd-4cda-9f08-00504f1a92f1 9/20/2013 7:45 PM 39188099-14a1-4b92-8f1f-9b91c6f327ce 9/20/2013 7:44 PM 5947da0f-1ca1-42c4-aefd-ff694106a1fb 9/20/2013 7:00 PM 149bf847-49cc-4e20-9f13-c05b70254831 9/20/2013 7:00 PM 2779f49e-e661-4aa9-a9f8-f55dedd14636 9/20/2013 6:56 PM d47ae06f-e16c-4ec8-a89b-09789459be03 9/20/2013 6:56 PM c96831d5-873b-4919-92bb-4f5db245fed6 9/20/2013 6:56 PM 7883324a-9b42-47c1-9395-6e4055dcef47 9/20/2013 6:56 PM d4884978-96b5-45c1-bdef-f51b433dd831 9/20/2013 6:53 PM b9f607a3-25c1-472b-b2ce-608701a7df51 9/20/2013 6:53 PM c7c8c35b-e979-4f3b-a098-9be3500adf47 9/20/2013 6:53 PM 56f60bac-25a0-4084-85e4-fbc13888bec3 9/20/2013 6:53 PM 6faa1de6-3920-48c5-b673-bca5745a0a66 9/20/2013 6:52 PM 75546d4b-f69a-44b4-9797-54fd32ae4c67 9/20/2013 6:52 PM 71356057-ea52-4e20-9793-32066fa6dad7 9/20/2013 6:50 PM 989fd9de-af33-422e-829f-f997106333be 9/20/2013 6:50 PM 0681131b-d654-40e1-9713-3f3ac6db02f4 9/20/2013 6:48 PM 2d905a57-5e64-460b-82ea-c724e2f8c309 9/20/2013 6:48 PM 7ffde588-6ae9-4b3f-8c76-4993755423c8 9/20/2013 6:46 PM bf2977cc-f656-467e-908e-142470de8061 9/20/2013 6:46 PM dc970b58-a713-4858-b320-ba1ce358c306 9/20/2013 6:46 PM 5c67fd1d-30b4-4a7e-860a-7f3059f898db 9/20/2013 6:46 PM 58a6b249-78e4-4bb3-8492-c0a5c866949b 9/20/2013 6:45 PM 8e4790d3-90d4-421a-a55b-f60f99ace272 9/20/2013 12:42 PM b4268318-3927-4af6-a5ca-e2ae5268893b 9/20/2013 12:42 PM 9da41b68-c8ae-46fd-8181-008539f833b3 9/19/2013 7:59 PM a46b1264-c894-480c-8224-11d5cfac3fab 9/19/2013 6:24 PM 77cf633a-b313-4000-a6d0-53882260642a 9/19/2013 6:21 PM 0bd2638b-f611-4a7b-a4d8-216ec298cf85 9/19/2013 6:21 PM 8b28160e-7429-4203-a72d-32c55a534043 9/19/2013 6:20 PM bf6fc56c-ffe6-4719-922e-72efcf9db068 9/19/2013 6:11 PM 7e1cfb5f-dcb6-4b0c-b7c8-6c671cd5131f 9/19/2013 4:53 PM 20614c50-b83a-4626-a6d5-674a99263427 9/19/2013 4:53 PM 3c7f3686-4f67-4b6d-bf43-0869fbb3df7f 9/19/2013 4:53 PM ac853979-38a1-4df1-8560-ef962eb22a78 9/19/2013 4:50 PM 2ea06b53-4be1-45f1-a960-351a31835c48 9/19/2013 4:50 PM fa6ec690-8510-491f-af91-9c2014ca0ca3 9/19/2013 4:50 PM 709246ed-85a5-46e7-b307-46358aaa57ba 9/19/2013 4:50 PM b1c8dd7d-53d1-430c-b94f-b622d496dc7b 9/19/2013 4:49 PM 87dba4e1-6a7f-4597-88e2-e3015796e597 9/19/2013 8:19 AM 63b37cc7-e646-4859-b1fc-4c836968e254 9/19/2013 8:19 AM 0e42c62b-4321-4d0a-bafd-5417ad9773bf 9/19/2013 8:19 AM 0b106e0b-a246-4635-85d2-fd4b382de303 9/19/2013 8:18 AM a94146c9-ebf4-4723-83f1-642d235d08eb 9/19/2013 8:18 AM 5ade9d5b-16bc-4e4c-813d-55ab3cc411ea 9/19/2013 8:17 AM 96877cb4-ce19-4277-a393-715fabcc2f5b 9/19/2013 8:13 AM d98a430e-17e7-4d8a-9efd-c8a7f6f11f9a 9/19/2013 8:13 AM f933dc3d-eeb3-47cd-a4a7-bfcae34b7c1b 9/19/2013 8:02 AM f3923670-ad9b-4eab-9e8a-5b1630cdd09c 9/19/2013 8:01 AM 6186a938-f5be-4f6e-b74e-656793215143 9/19/2013 8:01 AM 2691ded4-5677-4314-b25f-2c0d26cab0d8 9/19/2013 8:01 AM 14ebabee-b689-4b03-a28e-d8ce812915b7 9/19/2013 8:01 AM 499bb320-7fc8-4c81-9796-ee480d5f89bc 9/19/2013 8:01 AM 7007816b-043c-4b58-8866-a36f99b20928 9/19/2013 8:01 AM cd15784d-4be4-43c0-aedc-bbe9b7402b5a 9/19/2013 8:01 AM 1a3a82e1-115f-466f-bfbb-b0390138a1d0 9/19/2013 8:00 AM 573a82db-d942-42f0-8fe5-d99f22d6dcf7 9/19/2013 8:00 AM 1ec33167-98fd-461a-b3d2-40972ba6d618 9/19/2013 8:00 AM ee023223-3c5f-4c33-b794-5dc7a7a8aad5 9/19/2013 8:00 AM 9133f620-b233-4e3a-83d2-5a22a56d9736 9/19/2013 8:00 AM 8d34f790-812f-4a22-8697-721b809ef007 9/19/2013 8:00 AM 289e09c8-62ee-4b52-8f4d-4423b42e5bca 9/19/2013 8:00 AM b7a86e9a-231b-4516-992a-91e58ba0f475 9/19/2013 8:00 AM 0460b9d3-a66e-4c46-b224-003f84e7058c 9/19/2013 8:00 AM b323588c-d433-4b12-b714-775fade866cc 9/19/2013 8:00 AM b906cf1b-0c52-4804-9d5a-43d90e1f3430 9/19/2013 8:00 AM 9ccf7d3e-0880-404b-8ad3-86cbbe5af73b 9/19/2013 6:44 AM 811567dd-5cd1-475d-af77-0e9ae02241e1 9/19/2013 6:38 AM