Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

add ons do not work or hang up firefox.

  • 3 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par kobe

more options

Today, when I launched Firefox, it hung and the CPU went to 100%. I followed all the trouble shooting guidelines and it appears to be add ons. Ad Block Plus was the main problem. I reset Firefox and re installed the add ons. ABP will hang for a few minutes and then begin working. My other add ons do not work. I've tried to install new add ons...they appear to be installed by do not work.

Today, when I launched Firefox, it hung and the CPU went to 100%. I followed all the trouble shooting guidelines and it appears to be add ons. Ad Block Plus was the main problem. I reset Firefox and re installed the add ons. ABP will hang for a few minutes and then begin working. My other add ons do not work. I've tried to install new add ons...they appear to be installed by do not work.

Toutes les réponses (3)

more options

Start Firefox in safe mode and let us know how you do. Also, from the list below, use several programs to check for mal-ware.

Start Firefox in Safe Mode

=============================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

I have Avaist, SuperAnitSpyware and Malware Bytes....no malware on system. ABP add on works after sending CPU to 100% for about a minute. The Flagfox add on was reinstalled. It appears as "abled" but it does not function. I did put Firefox in safemode and it appears the add ons are the problem.

more options

You can also try a reset, then try to install the addons again.

Also in the process is the fact Bookmarks, Passwords, History, and the Current Session will not be lost (Addons, and custom preferences are though).

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.