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Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I click on firefox and i get the circle icon for 2 seconds and then it's gone. I tried to "trouble shoot" but not working either HELP!

  • 1 antwurd
  • 1 hat dit probleem
  • 4 werjeftes
  • Lêste antwurd fan David Tenser

computercrasher
computercrasher
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I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on.

I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on. I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

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David Tenser
David Tenser
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Hi there,

Are you sure you downloaded it from mozilla.org and not from another site? There are unfortunately counterfeit sites out there that are trying to offer Firefox downloads when in reality they are malicious.

Go to www.mozilla.org and make sure you install Firefox from there and let us know if that makes things work for you.

Thanks!

- David