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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I have a Mozilla logon for an obsolete email address with a now unacceptably short password. How can I change both address and password?

Hershmab
Hershmab
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I cannot logon to Mozilla Add-ons even using the old email address: it tells me that my old password is now too short and must first be reset. But the registered email address (and ISP) no longer exist to which password-reset authorisation would be set. Therefore I certainly cannot change either the email address or the password.

I have created a new account, which is what I am using to ask this question; but I cannot use my preferred user-name as "it is already in use". How can I delete the old account to be able to start again from scratch?

I cannot logon to Mozilla Add-ons even using the old email address: it tells me that my old password is now too short and must first be reset. But the registered email address (and ISP) no longer exist to which password-reset authorisation would be set. Therefore I certainly cannot change either the email address or the password. I have created a new account, which is what I am using to ask this question; but I cannot use my preferred user-name as "it is already in use". How can I delete the old account to be able to start again from scratch?

Alle antwurden (2)

Hershmab
Hershmab Fraacheigener
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Just a correction to the question:

I am posting this question via my Mozilla Support/Forum account. The account I cannot open or change is what I want to use for creating add-ons for Firefox and/or Thunderbird

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Sorry for the confusing account situation, but I believe Add-ons and Support accounts are still separate.

The Contact page for the Add-ons site doesn't seem to address login issues: https://developer.mozilla.org/Add-ons/AMO/Policy/Contact

Maybe ask on their forums? I guess you would need a new account for that... https://forums.mozilla.org/viewforum.php?f=20