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Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Sync doesent work!

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I rebooted the computer today but made sure that my Sync was okay so could sync it after I rebooted. And when I then downloaded Mozilla and would sync it said it that my account did not exist, even though I saw my account before I rebootade, I even saved the key for me to be able to sync. So I made a new account (same account name as before) but now there is no where i can sync enter the key for me to sync my old stuff.

Help me !

/Desperate user

I rebooted the computer today but made sure that my Sync was okay so could sync it after I rebooted. And when I then downloaded Mozilla and would sync it said it that my account did not exist, even though I saw my account before I rebootade, I even saved the key for me to be able to sync. So I made a new account (same account name as before) but now there is no where i can sync enter the key for me to sync my old stuff. Help me ! /Desperate user

Keazen oplossing

The Sync 1.1 version that used the 26 character sync key has been discontinued and will be shut down in September.

If you used that older Sync version then you may not be able to connect to the Sync account with the current release, only Firefox 28 and older versions can use the old Sync 1.1 version.

You have have to use the current Sync 1.5 version that uses a Firefox account (email and password) to connect to the Sync server.

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cor-el
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Keazen oplossing

The Sync 1.1 version that used the 26 character sync key has been discontinued and will be shut down in September.

If you used that older Sync version then you may not be able to connect to the Sync account with the current release, only Firefox 28 and older versions can use the old Sync 1.1 version.

You have have to use the current Sync 1.5 version that uses a Firefox account (email and password) to connect to the Sync server.