We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Both the download and cookie exception dialogs are empty. I know there are entries there but I can't see them. This has been a problem since release 5.0 on Mac OSX.

  • 4 antwurd
  • 14 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan FrogAZ

more options

They're empty, no entries. When I download a file I can see the download progress but once the download is finished the entry disappears.

The Cookie Exceptions list is always empty. But I know the list contains entries because I have Firefox configured to ask me about allowing cookies. So there should be many entries with sites either allowed, allowed for session, or denied.

They're empty, no entries. When I download a file I can see the download progress but once the download is finished the entry disappears. The Cookie Exceptions list is always empty. But I know the list contains entries because I have Firefox configured to ask me about allowing cookies. So there should be many entries with sites either allowed, allowed for session, or denied.

Alle antwurden (4)

more options

Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history" > [X] "Remember download history"


The file "permissions.sqlite" stores 'allow' and 'block' exceptions for cookies, images, pop-up windows, and extensions (software) installation.
You can try to delete that file in case there is a problem with it.


You can also try:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Remember Download History - that worked.

Had to delete my "permissions.sqlite" file.

more options

I had the same issue: Exception list empty, but exceptions still present. I've inspected my permissions.sqlite file and found an entry with permission set to -1. After changing this to 1, all exceptions were visible again.

more options

Interesting. Can you give an example so I can find an example. Sometimes the files are completely blank.